YOUR FIRST APPOINTMENT WITH US


Your experience with us matters. At Smile Design Dental Practice, you will always receive warm welcoming smiles from our team. 


With the wide range of services, we provide holistic dental care for your family and loved ones. 


We want to give you a pleasurable experience when you visit our clinic. 

What do we do during the consultation session?

Being detailed in every examination and explanation will help alleviate any potential doubts you may have. During your first visit, we will allocate ample time to listen to your concerns and address your expectations. 


We examine tooth by tooth in detail. Photographs of your teeth and gums are taken with the intra-oral camera to help you understand your oral condition. We utilise advanced diagnostic equipment to uncover dental issues that may not be visible to the naked eye.


At times, we may take X-rays of your teeth to ensure that there are no hidden dental issues. After the examination, our doctor will share the clinical findings with you and discuss your treatment options, the time required, and the treatment fees involved, taking into consideration your needs and priorities.

All queries and concerns will be addressed during the session, and you will receive a written treatment plan that reflects your dental conditions and our discussion at the end of the session. 


At Smile Design Dental Practice, we strive to deliver high-quality dental solutions to our patients. We will only begin treatment when you agree with our treatment plan and the fees, which are clearly stated.


Leaving no room for uncertainty, you can be assured that we will make your every visit to our clinic a pleasant one.

Registration


We value your time. Your first appointment will last approximately 40 to 60 minutes. Please arrive 10 minutes prior to the appointment for registration, allowing the doctor sufficient time to attend to you on schedule.


While we process your registration, you may enjoy complimentary coffee, tea, and snacks at our snack bar.


Please remember to bring along the following documents:

 

  • Identity Card / Birth Certificate / Passport / Work Permit / Driving License (Mandatory) 
  • Latest dental records taken no more than 12 months (X-rays / photographs / CT scan) if available
  • A list of medications you are currently taking
  • Indication of any allergies
  • CHAS / PG cards or Personal or Dental Insurance cards (if applicable)

To enhance your exclusive experience, we are solely by Appointments Only


Our clinic operates strictly by appointment to ensure that you receive our full attention and care. We reserve and protect this time to allow our doctor to conduct a thorough examination and provide comprehensive treatments.

As we prepare and dedicate this time specifically for your appointment, we kindly request that you arrive punctually or inform us in advance if you are unable to attend.

This consideration allows us to accommodate other clients who may require urgent dental care.

We sincerely appreciate your cooperation and understanding in helping us maintain a high standard of service for all our clients.

Booking Deposit - Appointments with Specialists or Long Appointments (90 minutes or longer) 


We will collect a deposit of $200 for appointments with specialists or long appointments (90 minutes or longer) for complex treatments. This deposit will come from a portion of your treatment fee.


Terms & Conditions

 

  • For rescheduling appointments at least 48 hours prior to your appointment, we will carry forward the deposit to the next scheduled appointment. 
  • For canceling appointments at least 48 hours prior to your appointment, we will refund you the deposit.
  • Your deposit will not be refunded if you reschedule or cancel less than 48 hours prior to your appointment.
  • For patients with cashless arrangement with the dental insurance, your deposit will be refunded after you have completed the treatment.

Modes of Payment


We accept Cash, NETS, VISA, MasterCard, Amex, UnionPay, GrabPay, PayNow and immediate interbank transfers (for overseas patients).

Getting to Our Clinic


We are located visibly at the cross junction of Bukit Timah Road/Dunearn Road and Adam Road/Farrer Road. Our location is conveniently accessible by public transport. With the MRT interchange station of the Downtown Line and Circle Line (Botanic Gardens), we are just a few minutes walk away.


 Our clinic is wheelchair friendly. We can be accessed via a lift beside McDonald's.


Nearest MRT Stations:

 

  • Botanic Gardens CC19/DT9 (3 minutes walk)
  • Tan Kah Kee DT8 (10 minutes walk)

 

Bus Services:

 

  • Before Crown Centre: 66, 67, 74, 154, 156, 157, 170A, 171, 174, 852, 961, 961C
  • Opposite Lutheran Towers: 48, 93, 153, 165, 174, 186, 564, 855, 961, 961C
  • Botanic Gardens Station: 48, 66, 67, 151, 153, 154, 156, 170, 170A, 171, 186

 

Available Carparks:

 

  • Serene Centre
  • Cluny Court
  • Adam Food Centre
  • Crown Centre
  • Coronation Plaza